FAQ
Up&Down | Suncen | All in One | Sunround | Suncord
UP&DOWN
TV20VMB – TV22VMB – TV27VMB – TP22VMB – TP27VMB – TD27OMB – TD27FMB
The blind is working in the wrong way
Check the correct installation of the glass unit in the frame (in/out sides) or the correct installation of the magnetic connector.
The slats are not closing when the blind reaches the bottom end limit
The slats are closing in the wrong way when the blind reaches the bottom end limit
The blind lowers 2 cm or more after reaching the top end limit
Check the correct installation of the glass unit in the frame (in/out sides) or the correct installation of the magnetic connector.
The blind is misaligned with the head rail
The blind stops halfway down
Check whether the glass or the side spacer bars do not deflect.
The actuator is not working
The actuator is not charging
The battery charger is not working
Suncen
TV20VMC – TV22VMC – TV27VMC – TP22VMC – TP27VMC – TD27OMC – TD27FMC
The blind is working in the wrong way
The blind stops when another blind reaches the bottom
The slats are not closing when the blind reaches the bottom end limit
The slats are closing in the wrong way when the blind reaches the end limit
Check the correct installation of the glass unit in the frame (in/out sides).
The blind lowers 2 cm or more after reaching the top end limit
The blind is misaligned with the head rail
The blind stops halfway down
Check whether the glass or the side spacer bars do not deflect.
The power supplier is not working
The control unit is not working
Check that the plugs and jacks are correctly connected to the corresponding sockets.
All in one
TV20VMA – TV22VMA – TV27VMA – TP22VMA – TP27VMA – TD27FMA – TD27OMA
The blind doesn’t work
Check the correct power source 12 Vcc.
The slats are closing in the wrong way when the blind reaches the bottom end limit
Check the correct installation of the glass unit in the frame (in/out sides) or the correct polarity of the control device.
The blind is misaligned with the head rail
Check that the glass unit is in perfect vertical position and that the blind works perpendicularly to the ground.
The blind stops halfway
Check whether the glass or the side spacer bars so not deflect.
The power supplier is not working
Check that the plug is correctly connected in the 220 V socket.
Sunround
TV20VOPN – TV22VOPN
The slats do not close correctly/completely
The knob is hard to move or blocked
Check for the presence of any obstruction to the movement of the flexible steel cable. It needs to be tense and in line with the external knob.
The cable is cut
Check for the presence of any obstruction to the movement of the flexible steel cable. It needs to be tense and in line with the external knob.
Suncord
TV20VC – TV22VC – TV27VC – TP22VC – TP27VC – TD27FC – TD27OC
The blind is not raising completely
The blind is misaligned with the head rail
Check that the glass unit is in perfect vertical position and that the blind works perpendicularly to the ground.
The external cord mechanism comes off the glass
Check glass cleanliness before installation.