FAQS

FAQS

Up&Down | Suncen | All in One | Sunround | Suncord

UP&DOWN

TV20VMB – TV22VMB – TV27VMB – TP22VMB – TP27VMB – TD27OMB – TD27FMB

The blind is working the wrong way round

Check the direction of installation of the insulating glass in the window frame or the direction of installation of the magnetic connector.

The slats are not closing at the bottom of the blind

Check the direction of installation of the insulating glass in the window frame or the direction of installation of the magnetic connector.

The slats are closing the wrong way round at the bottom of the blind

Check the direction of installation of the insulating glass in the window frame.

The blind is not winding up properly at the top

Check the direction of installation of the insulating glass in the window frame or the direction of installation of the magnetic connector.

The blind is twisted

Check that the isolating glass in the window frame is shimmed correctly and that the blind works properly perpendicularly to the ground.

The blind stops halfway down the glass

Check whether the glass or the vertical spacer bars bulge into the insulating glass.

The actuator is not working

Check whether the LEDs underneath the arrow buttons turn on or whether the battery unit needs to be charged.

The actuator is not charging

Check that the recharge power plug is inserted correctly in the micro USB connector and in the relevant 220 V socket.

The battery charger is not working

Check that the recharge power plug is inserted correctly in the micro USB connector and in the relevant 220 V socket. 

SUNCEN

TV20VMC – TV22VMC – TV27VMC – TP22VMC – TP27VMC – TD27OMC – TD27FMC

The blind is working the wrong way round

Check the polarity of the control unit power cables.

The blind stops when another blind reaches the bottom

Check that only one blind is connected to the power control unit exit channel

The slats are not closing at the bottom of the blind

Check the polarity of the control unit power cables.

The slats are closing the wrong way round at the bottom of the blind

Check the direction of installation of the insulating glass in the window frame

The blind is not winding up properly at the top

Check the polarity of the control unit power cables.

The blind is twisted

Check that the insulating glass in the window frame is shimmed correctly and that the blind works properly perpendicularly to the ground.

The blind stops halfway down the glass

Check whether the glass or the vertical spacer bars bulge into the insulating glass.

The power supplier is not working

Check that the plug is inserted correctly in the relevant 220 V socket.

The control unit is not working

Check that the plugs and jacks are inserted correctly in the relevant sockets.

ALL IN ONE

TV22VM – TV22VMG – TP22VM – TP22VMG

The blind doesn’t work

Check the correct polarity of the power source 24Vcc

The slats are closing the wrong way round at the bottom of the blind

Check the direction of installation of the insulating glass in the window frame.

The blind is twisted

Check that the insulating glass in the window frame is shimmed correctly.

The blind stops halfway down the glass

Check whether the glass or the vertical spacer bars bulge into the insulating glass.

The power supplier is not working

Check that the plug is inserted correctly in the relevant 220 V socket.

SUNROUND

TV22VOPN

The blind doesn’t close correctly the slats

Check the correct registration of the mechanical end stop inside the knob.

The knob is hard to move or blocked

Check for the presence of any obstruction to the movement of the flexible steel cable. It need to be tense and in line with the external knob.

The cable is severed

Check for the presence of any obstruction to the movement of the flexible steel cable. It need to be tense and in line with the external knob.

SUNCORD

TV20VC - TV22VC - TP22VC

The blind is not lifting completely

Check that the external machine is in the correct position and that the blind is usable considering the thickness of the glass in use.

The blind is twisted

Check that the insulating glass in the window frame is shimmed correctly and that the blind works properly perpendicularly to the ground.

The external machine will not stick to the glass

Check glass cleanliness before installation.

The external machine will not stick to the biadhesive

Check that the external machine is in the correct position and that the blind is usable considering the thickness of the glass in use

The external machine slips

Check that the external machine is in the correct position and that the blind is usable considering the thickness of the glass in use.